Privacy Policy
Last updated: June 15, 2026
This Privacy Policy explains how YETI Express ("YETI Express," "we," "us," or "our"), a junk-removal service operating in Calgary, Alberta, Canada, collects, uses, discloses, and protects your information when you use our website (yetiexpress.ca), our booking site (book.yetiexpress.ca), or otherwise contact us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy law.
1. Information we collect
We collect information you provide directly when you request a callback, submit a lead, or book a pickup, including:
- Contact details — your name, phone number, and email address.
- Job details — your address or postal code, the type and amount of junk, photos you choose to upload, and any notes or preferences.
- Payment information — processed by our payment provider; we do not store full card numbers.
- Technical data — basic, standard server and device information (such as IP address) generated automatically when you visit the site.
2. How we use your information
- To provide quotes, schedule and complete your junk-removal job, and confirm pricing.
- To contact you about your request by phone, SMS text message, or email (e.g., confirmations, scheduling, and follow-up).
- To process payment for services.
- To operate, secure, and improve our website and services.
- To comply with legal obligations.
We do not sell or rent your personal information, and we do not use it for unrelated advertising.
3. SMS / text messaging
By providing your phone number and submitting a form (callback, lead, or booking), you consent to receive SMS text messages from YETI Express related to your request — including confirmations, scheduling, dispatch updates, and follow-up.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Opting out of texts will not affect your ability to book by phone or online.
We do not share your mobile number with third parties or affiliates for their own marketing, and mobile opt-in data is never sold.
4. How we share information
We share information only with service providers ("subprocessors") that help us operate, and only as needed to deliver our service:
| Twilio | Sending SMS text messages and call handling. |
| Resend | Sending email notifications. |
| Google (Sheets) | Storing and organizing lead and booking records. |
| Stripe | Processing payments securely. |
| Vercel / Fly.io | Website and application hosting. |
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. Each provider handles data under its own privacy and security terms.
5. Data retention
We keep your information only as long as needed to provide our services, maintain records of completed jobs, and meet legal, accounting, or reporting requirements. You may ask us to delete information we are not required to retain.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is perfectly secure, but we work to protect your data and limit access to it.
7. Your choices and rights
- Opt out of text messages anytime by replying STOP.
- Request access to, correction of, or deletion of your personal information.
- Withdraw consent to non-essential communications.
To exercise any of these, contact us using the details below.
8. Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version, and material changes will be posted on this page.
10. Contact us
Questions about this policy or your information? Reach us at:
YETI Express
Calgary, Alberta, Canada
Phone: (403) 404-0014
Email: howdy@yetiexpress.ca